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The fastest way to reach the editorial team is by email. Please include the operator name (if your question is about a specific brand), the date and approximate amount of any transaction you're asking about, and any screenshots or reference numbers you have. The more context you send up front, the faster we can investigate.
New York Online Casinos Guide is a publisher, not an operator. We cannot process deposits or withdrawals on your behalf, reset your account password, or pull funds out of an operator's cashier. For account-specific issues, your first stop should always be the operator's own support team — they have direct access to your account history and can escalate inside the licensing framework.
If a brand on our list has refused to honor a payout, we want to hear about it. We've removed operators from the list before based on documented reader complaints, and we will do it again. Please send the documentation and a brief timeline to info@newyorkonlinecasinos.com.
Editorial inquiries are answered Monday through Friday, 9 AM to 6 PM US Eastern. Weekend questions are queued and answered first thing Monday.